Which areas do you cover?
We currently scout in Los Angeles (including Glendale and Burbank), Paris, and Nashville. When you book a visit, we verify the address against our service zones before payment.
How fast do I get the report?
Standard delivery is within 24 hours of the visit. With the Priority add-on, the visit itself can be scheduled within 24 hours of your booking.
What if the listing is rented before the visit?
You get a full refund or you can apply your credit to another property within 60 days. No fee, no fight.
Do I need to be available during the visit?
No. We handle the entire visit and send you the full report when it's done. With the Live Video add-on, we send you a link so you can watch the visit live.
Who coordinates with the real estate agent?
You schedule the visit time with the agent, then add it to our calendar at booking. Our scout takes it from there.
Can I receive my report in another language?
Yes. Reports can be delivered in any major language. With the Live Video add-on, the voice-over is also available in your language.
Can I reschedule or cancel?
Free rescheduling up to 24 hours before the visit. If you cancel, your credit stays in your account for 60 days — usable on any future booking.
Is this for buyers as well as renters?
Both. Most clients are renters relocating to a new city, but buyers also use us for an unbiased second opinion before signing.
How do I contact you?
Email hello@scoutmyplace.com or use the contact form. We reply within one business day.