Which areas do you cover?
Right now: Los Angeles only (including Glendale, Burbank, West Hollywood, Beverly Hills, Santa Monica and the rest of LA Metro). More cities are on the way. If your address isn't covered yet, leave your email on the booking page and we'll notify you when we open near you.
How fast do I get the report?
Standard delivery is within 24 hours of the visit. The Priority add-on (+$59) does not change delivery. It unlocks visit slots less than 24 hours away, as soon as 6 hours after booking.
What if the listing is rented before the visit?
You get a full refund or you can apply your credit to another property within 60 days. No fee, no fight.
Do I need to be available during the visit?
No. We handle the entire visit and send you the full report when it's done. With the Live Video add-on, we send you a link so you can watch the visit live.
Who coordinates with the real estate agent?
You schedule the visit time with the agent, then add it to our calendar at booking. Our scout takes it from there.
Can I receive my report in another language?
Yes. Reports can be delivered in English or French, chosen at checkout.
Can I reschedule or cancel?
Free rescheduling up to 24 hours before the visit. If you cancel, your credit stays in your account for 60 days, usable on any future booking.
Is this for buyers as well as renters?
Both. Most clients are renters relocating to a new city, but buyers also use us for an unbiased second opinion before signing.
How do I contact you?
Email hello@scoutmyplace.com or use the contact form. We reply within one business day.
Do you scout in West Hollywood, Beverly Hills, or Santa Monica?
Yes. Our LA Metro coverage includes Los Angeles plus 24 surrounding cities and areas: West Hollywood, Beverly Hills, Santa Monica, Culver City, Marina del Rey, Glendale, Burbank, Pasadena, Inglewood, Long Beach, and the full South Bay from El Segundo down to Palos Verdes (Manhattan Beach, Hermosa Beach, Redondo Beach, Torrance, and more). We verify the exact address against our service zones before payment.
Will the scout measure noise in the unit?
Yes. If a room feels noisy, we take a 30-second ambient noise reading (in decibels) on top of our written feedback. The reading is included in the report.
Is my report kept private?
Yes. The report is delivered only to the client who booked the visit. We do not share it with the landlord or the listing agent.
What if I have questions after I receive the report?
Reply to the report-delivery email or contact us at hello@scoutmyplace.com. If something is unclear, we'll do our best to clarify or expand the relevant section.
How much does a scout visit cost?
Pricing is per square foot with a minimum: property visit report at $0.20/sqft from $179, condition reports (move-in and move-out) at $0.30/sqft from $249. Everything is included: the full checkpoint review, measured photos, the video walkthrough, and the written report delivered within 24 hours. Optional add-ons at booking: Live Video (+$49), Priority (+$59) and Private outdoor spaces (+$50).